日本語
Seller:
SAWA VAUGHTERS
Representative Director:Sachiko Vaughters
LocationArakawa-ku, Arakawa
Tokyo 7-46-1-1505
116-0002 Japan
Telephone:03-3819-5640
Business Hours: 10:00〜18:00
email:info@sawavaughters.com
Website:https://www.sawavaughters.com
Price of Goods:Please refer to the product information page.
Additional Fees:● Shipping
Inside Japan ¥1,000 ( tax excluded )(※ Not including Hokkaido and Okinawa)
Hokkaido ¥1,500 ( tax excluded )
Okinawa ¥1,800 ( tax excluded )

● In the case of COD
COD Fees - ¥300(Purchases up to ¥10,000)
        ¥400(Purchases up to ¥30,000)
        ¥600(Purchases up to ¥100,000)
       
●In case of bank transfer
Transfer fee will be paid by the customer.
Period of Delivery● Around one week after order has been processed
(※Excluding pre-orders and custom-made items)

● Pre-orders and custom-made items will take 3-4 weeks to be ready for shipping
(May take longer depending on the item)

● Please note, delivery date is not guaranteed

● In the event the buyer refuses to accept receiving the parcel, or buyer refuses to pay COD, buyer will still be charged shipping, return-shipping, and COD fees.
※In the event the parcel cannot be delivered to the buyer within seven(7) days from the first delivery attempt, buyer will still be charged shipping, return-shipping, and COD fees.
Methods of Payment: Bank transfer, credit card, COD (COD in Japan only)
Return / Cancellation Policy● As a rule, we do not accept cancellation, bundling and change after ordering.

● In case of return / exchange, please contact us by e-mail or phone within 7 days after delivery. (Limited to unused items)
*Please understand that we cannot accept returned items if the item has been used or it is over 7 days after delivery.

※In the case of return of goods by customer, the customer will be responsible for all shipping and refund fees.

※Please note that actual items may vary slightly from the online images.
(If you have any questions regarding the item, please contact us before purchasing.)

● In the case of defective item, wrong size, etc. on our part, we will cover the return shipping fee and second shipping fee for delivery to customer. Customer will still be responsible for initial shipping fee.
For Overseas Customers
● In case of shipping errors or damaged products, please contact us at the following email:E-mail  : info@sawavaughters.com(English or Japanese ok)
● Delivery Period / Shipping Fees

Delivery Method
*Orders will be sent by EMS.

Tracking your EMS parcel:
https://www.post.japanpost.jp/int/ems/index_en.html
Delivery Period*Items will arrive 1-2 weeks after the order is confirmed (depending on the country.)
*We can not specify the date and time for arrivals.
Shipping Fees

*Shipping fees vary according to country and region, regardless of quantity or weight.
Asia Area ¥2,000 
Oceania・North America・Central America・Middle East ¥2,500
Europe・Russia・Iceland ¥3,000
South America・Africa ¥3,500

Please refer to the following URL for details.
<EMS Countries and Areas>
https://www.post.japanpost.jp/int/ems/country/all_en.html
● Customs/Duties*Any customs or duties will be paid by the customer.
*Customs and duties differ depending on country or region. Please contact the customs bureau of your country for details.
● Duty FreeWe do not offer duty free purchases for international orders
● Pre-orders / Custom-made Items*Orders will be shipped when all items are available.

<e.g.> If an order contains some pre-order items, package will be sent once all the items are available.
*Actual arrival times may vary depending on the situation.